Refunds

If you've already ordered from us and a problem comes up, don't worry: we're here for you. Contact our support team, briefly describe your issue, and together we'll find the right solution.

If your product was delivered damaged, defective or incorrect, we will of course send you a free replacement.

Please contact us within 15 days of receiving your order and send us:

• Your order number
• A clear photo of the product and the packaging
• A short description of the problem

Once the case is confirmed, we'll send you a free replacement product.

Refunds are issued to the original payment method within 5–7 business days, depending on your payment provider.

Because our products are ingested, for safety reasons we accept no returns or refunds for opened or already used products. This measure protects all of our customers. We appreciate your understanding.

Refunds are not possible for a change of mind, dissatisfaction with the taste or individual results with opened products, as results can vary from person to person. Please read the product descriptions carefully and contact us before purchasing if you have any questions.

As a consumer, you have the statutory right to withdraw from this contract within 14 days without giving any reason. The period begins on the day on which you, or a third party named by you, took possession of the goods.

The right of withdrawal applies to unopened and sealed products. For products whose seal has been broken after delivery, withdrawal is excluded for reasons of hygiene.

To exercise your right of withdrawal, please contact us by email at hello@trinkjello.com with a clear statement of your decision to withdraw from the contract.

• Returns are only possible after prior consultation with our support team.
• The buyer bears the cost of return shipping.
• The purchase price will be refunded within 14 days of receipt of your notice of withdrawal, provided that we have received the goods back or have received proof that they have been sent back.

In addition, as a goodwill gesture we offer a 60-day period if the product does not achieve the desired effect, even beyond the statutory right of withdrawal.

• Returns under this goodwill policy are only possible after prior consultation with our support team.
• For every approved return under the goodwill policy, a handling and restocking fee of €10 is retained, as the product cannot be reused for safety reasons.
• Once your return has been received and inspected, the refund is issued to the original payment method within 5–7 business days.

For returns to our German address, please contact our customer support.

• The buyer bears the cost of return shipping.

• No refunds are given for results that vary from person to person with opened products.
• We recommend reading the product details carefully and contacting us before purchasing if you are unsure about anything.